Owner Support Specialist – Customer Support

Owner Support Specialist – Customer Support (Spanish Speaker) Remote | Freelance / Independent Contractor | Spain Working Hours About GuestReady GuestReady is a leading short-term rental and hospitality management company operating across multiple markets, including the UK, France, Portugal, Spain and the UAE. Since 2016, we have combined technology with high-quality hospitality services to help property owners get the most out of their properties and deliver excellent guest experiences. We are looking for an English-speaking Owner Support Specialist to join our UK Owner Success team. This is a fully remote opportunity offered on a freelance/independent contractor basis, requiring availability during UK business hours. Role Overview As an Owner Support Specialist, you will be one of the main points of contact for property owners, providing day-to-day support and ensuring their questions, requests and concerns are handled efficiently and professionally. Your main responsibilities will include answering incoming calls, managing support tickets, responding to emails and coordinating with internal teams to resolve owner-related issues. You will play an important role in delivering an excellent owner experience by ensuring timely communication, effective problem-solving and proper follow-up on all requests. Key Responsibilities Owner Communication: Handle incoming calls, emails and support requests from property owners, providing clear, friendly and professional assistance. Ticket