Process and Continuous Improvement Analyst

We are a 100% digital company with locally developed technology and a leader in the online buying and selling market. We have become the brand that best represents the circular economy in the country. Today we have two offices, in Rio de Janeiro and São Paulo, and our work model is flexible, with a strong remote focus. Occasionally, specific in-person meetings may occur, always according to needs and alignment with the team. This model offers autonomy and freedom for our people to establish their standards and routines with discipline and a proactive connection to the business, priorities, and the company's purpose. Building a diverse, inclusive, and equity-committed environment is part of our DNA. We understand that diversity, equity, and inclusion are essential to creating a safe environment with innovative and efficient deliveries for our people and society. Our area is responsible for sustaining the quality, consistency, and efficiency of the operations that protect the platform and the experience of buyers and sellers. We operate in content moderation, anti-fraud, customer service, and operational performance, connecting data, processes, and governance so that operational decisions are fast, traceable, and reliable. We are structuring a dedicated Process and Continuous Improvement team with the mission to transform how operations evolve: moving from point-in-time, reactive improvements to a living model with a controlled change pipeline and documented standards.