Corporate Resolutions Specialist

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION Location Requirement: This role can work remotely anywhere in the United States. The expected working hours for this role will be: Monday through Friday, 9:30 am-6:00 pm PST Job Summary: The Corporate Resolutions Specialist is responsible for resolving the most escalated customer-initiated issues to the highest professional standards. The objective of the position is to advocate for our Customers by delivering world-class customer service and managing all escalations to attain the best possible response/resolution. In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues. Key Responsibilities: Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies. Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal a