Remote Customer Service Respresentative (NY Preferred)

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy! BENEFITS & PERKS 100% work from home, preferably in EST time zone ● Competitive pay & flexible schedules as well as full-time status at 32 hours per week ● Health benefits and 1-week paid vacation for our employees who work just 32 hours or more ● A revolutionary, feel-good culture ● Supportive leadership that provides guidance, resources, and accountability while empowering you to work independently without micromanagement. ABOUT YOU ● You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change. ● You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you. ● Words that describe you include: creative, energetic, and detail-oriented. ● You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills. ● Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future. ● You are passionate about