Member Care Collections and Loss Mitigation - Member Care Rep II (Remote in CA o

JOB TITLE: Member Care Rep II DEPARTMENT: Member Care STATUS: Non-Exempt JOB CODE: 1765 PAY SCALE: $23.00 - $24.00 Hourly GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts. Educate our members to promote account retention and minimize the Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls, displaying a high level of negotiation skills to generate acceptable and sometimes sophisticated re-payment plans that meet the needs of both the Credit Union and members. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from members and Golden 1 staff. Initiate skip tracing techniques to locate the credit unions collateral. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Research and respond to inquiries from branches, members, and other departments to resolve member delinquency problems. Perform investigations to locate members with delinquent and negative accounts. Engage with members and consumers to identify and uncover needs and provide solutions that will enhance the member’s financial wellness. Knowledgeable of Member Care Collection processes and provide guidance to Member Care Represent