Bilingual Front Desk, Patient Communication & Medical Records (Spanish/English)

Bilingual Front Desk, Patient Communication & Medical Records (Spanish/English) Remote | Pulmonology | Part-Time | 30 hours per week $6.5/hour + 3rd month performance review Schedule: Monday to Friday, U.S. Central Time Position Overview We are seeking an experienced Bilingual Virtual Medical Assistant (Spanish/English) to support a growing U.S.-based pulmonary specialty practice operating across three clinic locations. The ideal candidate will provide professional, empathetic patient support in both English and Spanish, manage inbound and outbound calls, coordinate patient communications, and assist with essential clinical administrative tasks. This role requires strong bilingual communication skills, experience supporting U.S. healthcare practices, and the ability to work collaboratively with other Virtual Medical Assistants and on-site clinic staff. Key Responsibilities 1. Bilingual Patient Communication & Phone Support Answer incoming patient calls in English and Spanish, address general inquiries, confirm appointments, and route messages appropriately. Assist Spanish-speaking patients through transferred calls or outbound follow-ups in coordination with English-speaking VMAs. Provide empathetic, accurate, and professional communication while maintaining high patient service standards. 2. Clinical Administrative Support Monitor and manage patient messages, staff queues, and administrative workflows within the Electronic Medical Record (EMR) system. Coordinate pati