Student Support Officer (Reports Analyst)

This is a remote position. Job Title: Student Support Manager (Online Course Students) Location: Remote Reports to: Operations Manager Job Overview: The Student Support Manager plays a crucial role in ensuring the success and satisfaction of our online course students. This position is responsible for providing comprehensive support to students throughout their academic journey, from enrollment through to course completion. The Manager will be a key point of contact for students, offering guidance, answering questions, and resolving issues in a timely and professional manner. Key Responsibilities: Student Support & Communication: Serve as the primary point of contact for online students, responding to inquiries via email, chat, and other communication channels. Provide personalized support for students with questions regarding course content, deadlines, or technical issues. Maintain a student-friendly environment, ensuring all interactions are positive, empathetic, and professional. Enrollment & Onboarding: Assist prospective students with the enrollment process, ensuring a smooth transition into the course environment. Guide new students through course navigation, materials, and any required setup to ensure they are ready to start. Problem Resolution: Address and resolve any issues or concerns raised by students, including academic, technical, or administrative problems. Coordinate with the technical support team or faculty to troubleshoot and resolve complex student