Telephonic Triage Nurse

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Key Responsibilities: Receive and respond to calls for assigned hospice service areas Prioritize urgent needs and assess callers’ symptoms to guide care decisions Assign on-call staff or provide treatment guidance per Plan of Care Provide education, emotional support, and continuity of care Collaborate with the interdisciplinary team to manage symptoms and avoid crises Document all calls accurately in electronic medical record systems Promote patient/family choices and quality of life at end of life Participate in Quality Assessment and Performance Improvement programs Maintain professional and compassionate communication with all stakeholders Provide triage coverage for multi-state/multi-ag