Director, DevOps, Support, and Operations

Job Description Summary As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Director of DevOps, Support, and Operations keeps the Defense and Systems Customer Experience (DSCX) application portfolio secure, reliable, and compliant. This is a people-leadership role accountable for vulnerability remediation, reliability (SLA, SLO, and SLI), automation and toil reduction, vendor management, defect management, legacy lifecycle and sunsetting, and resilience and continuity including on-call and disaster recovery. This person will lead a team of operations and application engineers and set the operational discipline for the portfolio. Job Description Why This Role Exists DSCX owns 30+ digital products for Defense & Systems. Today our technical product managers wear three hats for their products: product management, project management, and operations. We are dividing that load across three dedicated functions, and this role will build out the operations discipline, consolidating ticket management, software hygiene, patching, and vulnerability closure into a single team. This role is planned to have 6-8 direct reports, and the portfolio includes many legacy applications and reports that need to be retired, rewritten, or absorbed into our AI product vision. Vulnerability and high priority defect findings come from the Defense & Systems security organization under the BISO, and closing them inside the severity