Remote Customer Service Agent - (11.30 Hire)

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class! As a Travel Advisor, you will help travelers enjoy every step of their journey. Grand Circle is seeking customer-focused Travel Advisors to support travelers who have already booked their trips. In this fully remote role, you will answer questions, resolve issues, protect the customer relationship, and help travelers confidently manage their reservations and itineraries. No two calls are alike. In one shift, you might update an address, rework a flight after a schedule change, or untangle a multi-part billing question, often without a script and while using several systems. You will support travelers by phone and email, with additional channels planned as our omnichannel service grows. Is This Role Right for You? You will thrive here if you enjoy solving puzzles, stay calm when conversations take unexpected turns, learn new tools quickly, and prefer variety over routine. This role may not be the right fit if you prefer predictable, highly scripted work. What You’ll Do Handle a high volume of inbound calls while assisting travelers with managing their reservations, from quick updates to complex, multi-part issues requiring research and judgment. • Update traveler contact information, modify reservations, process payments, manage airline tickets, reset online access, and provide general itinerary information. • Follow up on customer requests through email and o