IT Manager

FuseFX Vancouver is currently searching for an Information Technology Manager to join our team. The primary focus of this position is the direction and management of the technology department, including escalation support and oversight of all technology-related tasks. Responsibilities: Project Management – 20% Participate in strategic planning and implementation of new technology Evaluate and integrate hardware, software, and workflow upgrades Lead documentation and change management efforts Team Management – 40% Manage employee schedules, ensure coverage is adequate for production needs Act as primary liaison for production management Oversee internal ticketing system and make assignments to employees, review performed work. Make recommendations on staffing needs, evaluate and review people within department Train and develop team members encouraging acquisition of new skills. Escalation & Support – 30% Provide coordination and support for technology team Assist and resolve support issues as required Gather and deliver concise problem solving to infrastructure team to assist with advanced diagnostics Security – 10% Contribute to best practices/policies Oversee implementation of internal policies Backup / Disaster Recovery planning and testing Requirements: Technical Knowledge Virtualization and Backup (VMWare Vsphere, Veeam) High performance storage systems Qumulo, Isilon, StorNext Knowledge and configuration experience of Networking (Ruckus, Extreme, Arista, Commscope,