Product & Improvement Manager

Job Description: Product & Improvement Manager Location: Landauer Australasia Reporting to: Managing Director Australasia Function: Project / Program Management Role Summary Landauer Australasia is seeking a Product & Improvement Manager to lead continuous improvement across systems, processes, and customer experience, with product ownership serving as a key enabler of these outcomes. This role is accountable for identifying, prioritising, and delivering improvements that enhance customer satisfaction, reduce operational inefficiencies, and strengthen business performance. Acting as the bridge between customers, operations, and global product teams, the role ensures that both system enhancements and process changes deliver measurable business value. A key focus will be existing platforms, reducing customer pain points, and embedding structured ways of working to enable scalable, repeatable improvements across the organisation. This is a full-time role with clear performance outcomes based on measurable improvements delivered. Key Responsibilities Continuous Improvement & Operational Excellence (Primary Focus) Identify and lead cross-functional improvement initiatives across systems, processes, and customer journeys Diagnose root causes of inefficiencies, customer issues, and rework using structured problem-solving approaches Drive improvements across Customer Service, Finance, Operations, Payroll, and Engineering Simplify and standardise workflows to improve effic