Client Consultant / Account & Operations Manager - Freelance (m/f/d)

Category: Technology Location: Your area of responsibility includes client consulting, order processing, and relationship management. You handle new rental inquiries, advise and support clients, take project-specific challenges into account, and prepare quotations along with all necessary rental documentation. You will learn and know our products inside and out, help our clients achieve results with these products, support them with their questions and requests, escalate issues to the necessary level, and ensure problem resolution. You have project responsibility and oversee end-to-end order processing. You check product availability and initiate procurement for unavailable goods. You interact with fulfillment and, if necessary, handle damage processing or escalate it to Customer Support. It is your client/account and you make the decisions. You maintain and expand our existing client base throughout their entire lifecycle. In doing so, you identify clients in our CRM who are not maximizing their opportunities with our product/service and reach out to them to introduce potential they are leaving on the table. This is how you achieve cross-sells/upsells when it is right for the client! Prerequisites Your skills: Client consulting and support, negotiation and closing skills (e.g., confident handling of client discussions, needs- and situation-based client advising with specific...)