Manager, ServiceNow Platform

The Manager, ServiceNow Platform is accountable for day-to-day platform prioritization, roadmap coordination, governance, delivery readiness, supportability, and practical business value tracking for Flexential ’s ServiceNow platform. Reporting to the Vice President of Business Technology, this role translates platform strategy into actionable priorities, coordinates intake and delivery readiness, and ensures stakeholder commitments are visible, sequenced, and supportable. The role may be consulted on adoption planning and impacts but is not accountable for platform adoption. This position directly manages a team of 4-6 ServiceNow Developers and Administrators and partners closely with development, architecture, operations, security, Strategic Portfolio Management, the Project Management Office, finance, procurement, vendors, and business stakeholders. The ideal candidate must be a player/coach and be hands-on in this role. Essential Job Functions Platform Governance and Standards Define practical standards for ServiceNow intake, prioritization, roadmap management, architecture review, release readiness, documentation, supportability, adoption input, and value tracking. Run ServiceNow governance routines and maintain traceable visibility into decisions, tradeoffs, risks, dependencies, and escalations for the Platform Director and stakeholders. Establish guardrails that reduce shadow work, unclear ownership, duplicate configuration, unmanaged customization, and unapproved comm