Virtual Branch Service Advisor

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Job Profile Summary FleetPride is seeking a results-driven Virtual Branch Service Advisor to help support and grow our service business. This role is responsible for supporting service operations and service writing for multiple different business units within FleetPride . The ideal candidate will bring strong FleetPride branch knowledge, specifically mobile service writing experience, Karmak, iSeries, and customer service expertise. As a key member of the Virtual Branch team, this individual will play a pivotal role in enhancing customer experience, optimizing service processes, and strengthening collaboration between the field, service teams, and internal departments. DUTIES & RESPONSIBILITIES Customer Support Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels. Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed. Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty. Service & Operations Coordination Work with service technicians to estimate, schedule and complete repairs in a quick and effi