Account Representative, Customer Support

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Job Description As an Account Representative, you will act as a liaison, provide product/services information over phone or email and resolve any emerging problems that our largest customer may face. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries and actively support the National Account Managers to achieve sales excellence. DUTIES & RESPONSIBILITIES Be the voice of the Customer Support Center (CSC) by handling all calls to CSC’s general sales line, confidently address issues and providing customer’s exceptional service. Develop customer relationships by provide the prompt action to all calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past and future orders. Recommend solutions based on customers’ needs and interests. Estimate, quote, discuss contract terms, address warranty, delivery status and issue credits for FleetPride ’s largest regional customers. Work with sales group to develop and market industry leading product lines. Contact target accounts on a monthly basis through a variety of channels in an effort to promote special offers as determined by management. Collaborating with a variety of different department