Customer Service - Temporary

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions , while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Strong phone and verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when