Sales Development Team Lead

Who we’re looking for As the Sales Development organization grows across HNA and Global markets, the SDR Team Lead will provide an additional layer of day-to-day leadership, coaching, and operational support for the team. The Team Lead will work closely with the SDR Manager (Amanda Jo Arnold) to ensure SDRs receive consistent coaching, timely support, and reinforcement of established sales processes. This position is intended to serve as the boots-on-the-ground leader for the SDR organization, allowing the SDR Manager to maintain ownership of overall team performance, strategy, hiring, career development, and organizational leadership while increasing the amount of hands-on coaching available to SDRs. What you’ll be doing Call Coaching & SDR Development The Team Lead will serve as a primary resource for day-to-day SDR coaching. Responsibilities include: Conduct regular live call shadows with SDRs Coach cold calling, discovery, objection handling, qualification, and demo booking skills Reinforce CHAMP methodology and discovery standards Identify individual and team-wide coaching opportunities Share successful calls, messaging, and best practices across the team Partner with the SDR Manager to develop targeted coaching plans when performance gaps are identified Salesforce & Process Excellence The Team Lead will act as the team's first line of support for established SDR processes. This includes: Salesforce opportunity and activity hygiene CHAMP note quality Groove/caden