FCM - Customer Implementation Manager - Remote, USA

CUSTOMER IMPLEMENTATION MANAGER FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About The Opportunity Join FCM as a Customer Implementation Manager and play a key role in delivering seamless onboarding experiences for national and multi-national clients. This position is at the center of client success, ensuring new customers are successfully implemented, supported, and set up for long-term partnership. You'll collaborate with internal stakeholders and client teams, manage multiple implementation projects, and help drive exceptional customer outcomes. If you thrive in a fast-paced environment, enjoy project coordination, and are passionate about customer experience, this is an exciting opportunity to make an impact. Key Responsibilities Manage the implementation and onboarding of national and multi-national customers following established implementation proce