Bilingual Customer Success Manager/School Experience Manager

Join our growing Customer Success Team and support one of our largest partners. We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience. You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite. This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to deliver a unified experience for the client. What you'll do Executive relationship management Own the senior stakeholder relationship at group HQ level, including C-suite and Director-level contacts across curriculum, operations, and technology Lead executive business reviews and annual strategic reviews, articulating ROI and aligning our roadmap to the group's educational priorities Build multi-threaded relationships across regions and school campuses, identifying and developing internal champions at each level Maintain continuity of relationship through leadership transitions, proactively managing champion turnover risk Account strategy and growth Develop and own a multi-year account plan for each group