Customer Support Agent

About Us At Falcon Funded , we help traders unlock their full potential. Our mission is to empower disciplined, consistent individuals with the capital, tools, and structure they need to succeed in the financial markets. We're not just a funding platform, we're building a brand that inspires, educates, and visually engages a global trading community. The Role We are looking for an experienced Customer Support Agent to join our international team. We are looking for someone with previous experience working for a prop firm, strong trading knowledge, and experience handling customer support through live chat and email. Key Responsibilities Provide customer support through live chat and email. Assist traders with questions regarding challenges, funded accounts, trading rules, payouts, account breaches, payments, and platform-related issues. Troubleshoot account and platform issues and escalate technical cases when necessary. Review account information and trading activity to investigate customer queries. Clearly explain trading rules and account conditions to customers. Handle multiple customer conversations simultaneously while maintaining accuracy and quality. Document customer interactions and maintain accurate internal records. Escalate complex cases to Management, Tech, or other relevant departments. Identify recurring technical and customer issues and report them internally. Follow internal procedures, security protocols, and escalation processes. Requirements Previous expe