Customer Experience Coordinator (UK Real Estate)

About Expedock : We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to enable businesses to unlock their full potential. Who We Need: The Customer Service Coordinator is the first point of contact for tenants and guarantors, providing exceptional support throughout their tenancy. Working remotely as part of an integrated team, you will handle a variety of customer inquiries via phone, email, CRM, and customer portals while ensuring each interaction is managed with professionalism, empathy, and sound judgment. The ideal candidate is a confident communicator who takes pride in helping people. You remain calm under pressure, prioritize effectively in a fast-paced environment, and know when to resolve issues independently and when to escalate them. You are highly organized, detail-oriented, and committed to delivering an outstanding customer experience while maintaining accurate documentation and collaborating with internal teams. Key Responsibilities 1. Customer Support & Communication Serve as the primary point of contact for tenant and guarantor inquiries via phone, email, CRM, and customer portals. Deliver friendly, empathetic, and professional customer support across a wide range of tenancy-related concerns. Manage inbound calls and shared inboxes while ensuring timely, accurate, and professional responses. Use sound judgment to resolve customer concerns independently or escalate them appropriately. Keep te