Supervisor, Program Management

THE POSITION: The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Setting clear direction, effective plans and measurable outcomes Ensuring work is accomplished effectively by managing employee performance, work processes and other resources Engaging employees to maximize their discretionary effort Developing a pipeline of excellent talent to fill future business needs All other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Supervi