Global Assist Specialist

Everbridge , a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team in Hungary. This remote , home-based position can be located anywhere in Hungary. We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients. As a Global Assist Specialist , you will report to the Lead Global Assist Specialist and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication. This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour). What you'll do: Provide initial response and assistance to client situations worldwide Collaborate with client stakeholders and manage case lifecycle Record incident/case details in our Case Management System Understand client emergency procedures Coordinate medical treatment and security with clinical team and partners Collaborate with internal partners on Mass Communications Platforms Use case management system and Microsoft Office for data administration Contribute to process and procedure de