System Administrator

Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred. You're the kind of person who thinks about what could go wrong—and fixes it before it happens. You're sharp, detail-oriented, and driven by the idea that great monitoring and proactive care prevent crises. You love solving problems before customers feel them, and you take pride in knowing that your work is keeping systems running smoothly. But lately, you might be craving a team that matches your standards—where preventing problems and driving real customer value go hand in hand. That's where Endsight comes in. Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters. Purpose. What You will Do You will be the NOC's frontline for delivering proactive value through alert analysis and resolution. Your focus isn't just working tickets—it's analyzing alerts, identifying the real issue, and putting a resolution in motion that prevents problems from coming back. You will drive root cause fixes, reduce alert noise, and ensure escalations to customer teams are clean and clear. You wil