Software Support Representative (Aurora Document)

This is a remote position. Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth. CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions—including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services. We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Software Support Representative to join our team. In this role, you will provide first-level support to customers via phone, email, or web regarding Aurora Document software. Working under moderate supervision, you will draw on your product knowledge to resolve customer issues efficiently and ensure that clients' systems are restored to full functionality. You will also help build strong client relationships through effective communication, accuracy, and consistent service. ESSENTIAL FUNCTIONS Provides front-line troubleshooting support for