EHR Integration Specialist

EHR Integration Specialist, Customer Success (Clinical Solutions) Where your technical expertise meets real clinical impact. Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier ’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR. About Our Team We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients. About the Role You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier ’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better. This is a high-visibility role. Your work will directly affect customer satisfaction and retention. What You’ll Do Become the expert on the business models and rules behind each Clinical Solutions product Master the access and entitlement methods used across our business Partner with Elsevier ’s Implementation Lead to match each