Field Service Manager, Laundry

The Field Service Manager - Laundry Americas plays a critical role in delivering exceptional customer experience and driving service excellence across the region. As the factory-level technical expert, this position provides technical guidance and strategic support for Electrolux Professional Laundry equipment and solutions, helping customers, distributors, service partners, and internal teams achieve optimal equipment performance and long-term success. Ideal candidates are highly organized, detail-oriented self-starters who thrive on solving complex technical challenges, managing multiple priorities, and building strong customer relationships. Through technical expertise, proactive problem-solving, and effective project and expectation management, this role drives safety, quality, operational success, and customer satisfaction while strengthening the Electrolux Professional brand. ESSENTIAL DUTIES AND RESPONSIBILITIES Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment. Document findings and provide feedback to Quality to support continuous improvement initiatives. Collect, document, and report accurate technical and field data to internal and external stakeholders. Review electrical schematics, drawings, specifications, and supporting documentation for new components, products, and electrical designs. Collaborate with internal and external stakeholders throughout the development and approval proces