IT Service Dispatcher / Coordinator - Remote

Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector. The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians. This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction. Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues. Position Overview Our client is looking for an individual who will act as the operational control center of their IT service department. Key Responsibilities: Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency. Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress. Sales Support: Organizing and scheduling meetings with potential new clients for the sales team. Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed. Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations. Problem Solving: Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions. Candidate P