Quality Analyst

Monitor customer service interactions via phone, chat, email, and social media. Evaluate quality standards and identify opportunities to improve the customer experience. Create performance reports and align with management and directors. Analyze gaps and propose action plans. Audit social media responses and suggest improvements and contingencies. High school diploma or completed/ongoing higher education. Good written and verbal communication skills. Analytical, organized, and detail-oriented profile. Experience with customer service and process standardization. Computer literacy, proficiency with systems, and intermediate Excel skills. Originally posted on Himalayas