Senior Windows Infrastructure Engineer (Cloud L2)

Senior Windows Infrastructure Engineer (Cloud L2) Location: Lima, Peru Type: Full-time Job Summary The Senior Windows Infrastructure Engineer is the technical anchor and senior escalation point for the Windows estate that powers the managed services platform, a multi-client environment hosted on AWS. The role owns complex incidents from triage through to root cause and fix, keeps the platform secure, patched and observable, and turns operational knowledge into runbooks and automation so that L1 can safely take on more of the routine work. The work is grounded in deep Windows Server operations: Active Directory, IIS, hybrid identity, Group Policy, PowerShell, certificate services and the wider Microsoft ecosystem. The estate is Windows Server 2019 and above, end-to-end, with a negligible Linux footprint. AWS is the platform it all runs on and is operated daily, but it is the Microsoft stack that defines the role: we hire for deep Windows expertise first. Responsibilities Incident escalation and resolution: Take L1 escalations in Jira Service Management and own complex Windows Server and AWS incidents from triage to root cause to remediation, across multi-client, AWS-hosted environments (approx. 3 L1 escalations per week, alongside own queue and project work). Major incidents and on-call: Cover the Primary on-call rota for P1/P2 incidents (senior escalation rota for major incidents, compensated in line with policy), usually one week a month. Lead the technical response during P