Senior Customer Success Manager, Life Sciences

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. We are looking for a commercially minded, healthcare-experienced operator and strategist who can build account plans from scratch, identify upsell opportunities, and lead senior customer stakeholders with confidence. Success in this role requires ownership, intensity, and the ability to turn DocMatter’s value proposition into measurable customer impact and account growth. As a senior member of our Customer Success Team, you will own account strategy, be accountable for retention and expansion outcomes, and directly influence revenue growth across strategic life sciences customers. Key Responsibilities Stakeholder Relationship Management: Build and maintain strong, trusted relationships with important stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabili