Customer Growth Strategist

About the role Docket builds AI agents that become part of a B2B company's demand gen engine. Our Website Agent turns anonymous traffic into qualified conversations, Agent Qualified Leads (AQLs) and booked meetings, and we expand into ABM, inbound automation, paid ads acceleration, technical docs and product-led growth. We're hiring a Customer Growth Strategist to join our Customer Success team. You've run demand gen yourself. Now you'll sit beside our customers' marketing leaders and help them get the most pipeline out of Docket: where it fits in their stack, which accounts and audiences to go after, which campaigns and content to build, and which agent to add next. This is a strategic advisor role, not a campaign execution role. You'll work alongside our Customer Success Managers, who own each customer relationship day to day. You'll sit in Customer Success, not Marketing: you won't run Docket's own campaigns; you'll help our customers run theirs. What you'll do Plan with customers: run demand gen discovery with marketing leaders, map their stack and funnel, and show where Docket drives the most pipeline Turn agent data into strategy: use what buyers ask, which accounts engage and where traffic leaks to shape positioning, content, campaigns and ABM lists Lead the next agent: build the plan for each customer's next agent type (ABM, inbound, paid ads, technical docs, PLG) and get it live Prove ROI: tie agent results to pipeline, cost per lead and return on ad spend in quarter