Marketing CRM Coordinator, B2C

About us We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role - We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life for Overleaf, part of Digital Science . This role plays a key part in executing and optimising our CRM strategy, supporting how we engage, retain, and nurture our B2C customers at every stage of their journey. You’ll be hands-on in our CRM platform, building campaigns, testing ideas, analysing performance, and continuously improving how we talk to our users across email and in-product messaging. This is a great opportunity for someone with solid CRM or email marketing experience who’s ready to grow their skills in a collaborative, data-driven marketing team. What you’ll be doing Own the day-to-day execution of campaigns in our CRM platform (Customer.io), including campaign setup, scheduling, testing, deployment, and basic troubleshooting Support A/B testing and experimentation to improve engagement and conversion Bu