Platform Engineer

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP. Role Description: We are seeking a dedicated and experienced Platform Engineer with strong Kubernetes proficiency to join our Customer Success team. This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training customers on our software tools. The ideal candidate will have a strong background in customer relationship management, technical expertise, demonstrating a strong understanding of system architecture, and a passion for helping customers achieve their goals with the UDS platform. Responsibilities: What You'll Own: Deploy & Operate: Stand up and manage UDS environments across AWS EKS, Azure AKS, and on-prem clusters for government-backed commercial vendors. You own uptime. Build & Ship: Create custom UDS packages and application-specific modules that streamline deployment. Infrastructure-as-Code (Terraform, OpenTofu) is your daily driver. Advise & Train: Serve as the primary technical interface for customers — run onboarding, develop training content, deliver remote and on-site sessions that make complex platforms feel approachable. Troubleshoot & Resolve: Dive into complex UDS issues, meet SLA commitments, and provide on-call support when the mission demands it. Listen & Improve: Gather customer and community feedback, translate it into actionable insights for product and engineering, and experiment