Mission Director - Navy

This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000) Position Summary As the Mission Director for the Navy Domain within the Federal Business Unit at Defense Unicorns , you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. By proactively addressing customer needs, driving product adoption, and serving as a trusted advisor, you will maintain high retention rates, build advocacy among our heroes, and iteratively grow the Navy domain over time. Key Responsibilities 1. Customer Retention & Satisfaction - Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes. - Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement. 2. Time-to-Value & Adoption- Ensure a positive onboarding experience and expedited time-to-value for new customers. - Promote adoption of Defense Unicorns ’ products and solutions to meet and exceed mission objectives. - Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process. 3. Hero (Customer) Advocacy & Health - Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals. - Maintain a high hero health