Home-Based Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Immediate The DCX Client Services Home-Based Customer Support Specialist will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Support Specialist. REQUIRED CORE COMPETENCIES A highly proficient communicator in both spoken and written English Strong customer service orientation Excellent problem-solving and analytical skills Strong organizational and time management skills Ability to function well in a high-paced and at times stressful environment. WHAT YOU WILL DO Responsible for entering orders and handling the end-to-end process until the order reaches the customer. Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. Responsible fo