L2 Application Support Engineer (Datadog & SQL) - Mexico Only

Work at DaCodes! We are a firm of experts in software and high-impact digital transformation. For 10 years, we have created technology- and innovation-focused solutions thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients in LATAM and the United States, achieving outstanding results. At DaCodes, you will have the opportunity to boost your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures. Our DaCoders have a huge impact on the success of our business and that of our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands. Are you interested? We are looking for an Application Support Engineer L2 (IT Operations & Technical Triage) with strong analytical skills, experience in incident diagnosis, and knowledge of applications, infrastructure, databases, and technological service monitoring. In this role, you will be responsible for performing technical triage of incidents, identifying potential root causes of failures, and executing operational procedures to restore service availability while minimizing business impact. You will work with observability tools like Datadog, SQL databases, Win servers...