Customer Services / Scheduling Manager

Position : Customer Services / Scheduling Manager Salary: up to around $2000 NZD per month Working Hours & Condition : To follow Holidays : To follow ABOUT THE COMPANY: The company has been providing trusted water filtration, water treatment, and plumbing solutions across New Zealand since 1994. Serving both residential and commercial customers, the company is committed to quality workmanship, reliable service, and customer satisfaction. With a nationwide network of specialists and a strong focus on practical, long-term solutions, the company helps customers enjoy cleaner water and dependable plumbing services. ROLE OVERVIEW: The client is looking for a proactive and detail-oriented Customer Service & Scheduling Manager to help coordinate our retail plumbing and water specialist services. In this role, you’ll be the key point of contact for customers, helping them book recurring maintenance services, managing appointments, and keeping our technicians’ schedules running efficiently. You’ll play an important role in ensuring customers receive timely, reliable service while helping the team get the most out of ServiceM8, our central job management and scheduling platform. This opportunity is ideal for someone with strong ServiceM8 experience, a background in plumbing or field service operations, and a genuine passion for delivering excellent customer service. RESPONSIBILITIES: Customer Service & Relationship Management Handle incoming customer calls and service enqui