Lead Catcher - OH, IN, KY Based Remote

Join Culligan by WaterCo as a Lead Catcher! Must reside in OH, IN, or KY. Key Responsibilities Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities. Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness. Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries. Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication. Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities. Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives. What You'll Do: Lead Qualification & Appointment Validation and Scheduling Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools. Confirm customer interest, appointment details, and qualification requirements prior to the consultation. Meet designated lead-to-appointment conversion and responsiveness targets. Sales Pipeline & Team Support Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process. Assist in maintaining appointment conversio