Sr Technical Instructional Designer

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG ! We are excited to learn more about you and your unique background. We are looking for a Sr. Technical Instructional Designer who will: Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications. The target audiences for these programs include CSG Forte employees as well as our merchant and partner customer base. Review technical documentation and existing course materials, and interview SMEs for the purpose of developing instructional materials. Collaborate with end users to define and identify business procedures and establish content and documentation. Also, collaborate with Subject Matter Experts (SMEs) to collect and interpret information. Utilize and update training materials using CSG Quality and Document Control requirements. Delivers train-the-trainer programs for CSG Forte staff and job-specific trainers as identified throughout the organization as required. Develops positive relationships with stakeholders and team members. Actively develops CSG Forte product knowledge. Networks with key contacts within CSG Forte to gather feedback on product enhancements and learning content. Design, develop, and deliver web content, user guides, and end-user training materials. Deliver blended learning solutions (web-based training, instructor-led training) as necessary. Maintain the accuracy o