Site Reliability Engineer

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection. Reports to: Gustavo Arguedas (Site Reliability Manager) Location: Remote - Costa Rica About the Role Backcountry's online platform serves as the backbone of our customer experience, and this role exists to ensure its reliability, performance, and scalability. As Site Reliability Engineer , you will partner with software engineering, DevOps, and IT operations teams to optimize systems and applications across a multi-cloud stack. Within 6–12 months, you will have contributed meaningful improvements to service resiliency and observability, reduced operational toil through automation, and established yourself as a trusted partner to development and infrastructure teams. This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility. What You'll Do Work on service resiliency, performance tuning, and system design across Backcountry's platform Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents)