Customer Success Manager (Spanish/Bilingual)

We are looking for a proactive and highly skilled Customer Success Manager (CSM) to join our remote team. This role is responsible for building strong client relationships, ensuring successful onboarding, resolving customer concerns, and helping clients maximize the value of our services. The ideal candidate is an excellent communicator who is comfortable working directly with U.S. customers through phone calls, video meetings, and written communication. You should be proactive, customer-focused, and able to work independently while maintaining clear communication with the internal team. Bilingual English + Spanish communication is required. Key Responsibilities Client Onboarding & Relationship Management Guide new clients through the onboarding process and ensure a smooth transition. Clearly explain our services, processes, and expectations to clients. Build and maintain strong, professional relationships with customers throughout their journey. Customer Engagement Maintain proactive communication with clients through calls, emails, and video meetings. Regularly check in with customers to understand their needs, concerns, and overall satisfaction. Keep clients engaged and informed throughout the relationship. Issue Resolution & Support Respond to customer questions, concerns, and service-related issues in a timely and professional manner. Identify the root cause of customer concerns and coordinate appropriate solutions. Maintain a high standard of customer satisfacti