Founding Customer Success Manger

Unique opportunity: Work with a VC backed startup in Silicon Valley Are you passionate about Customer Success with a background in Logistics or SaaS? We invite professionals like you to join our dynamic team as we look to build the next unicorn in the logistics industry. We're Ex-Uber, Ex-Google, Ex-Tesla - and ready to take over the world. Who are we: Courie .ai is a venture-backed San Francisco-based SaaS startup that is reimagining how courier companies run their day-to-day. Courie replaces outdated dispatch systems, spreadsheets, and paperwork with a clean, modern SaaS product that makes it easier for courier companies to deliver packages, delight customers, and get paid faster. About the Role This role sits at the intersection of onboarding, account success, support, and product feedback. You’ll be the human face of Courie — ensuring our customers are successful and supported, while working directly with the founding team. This is a great role for someone who loves solving real-world problems, working with entrepreneurs, and making complicated things feel simple and doable. If you’re comfortable talking to dispatchers and drivers, troubleshooting workflows, digging through user data, and making every customer feel heard — we want to hear from you. Own onboarding and adoption for new customers — making sure they hit the ground running with Courie . Support our existing customers by responding to questions, proactively solving issues, and keeping them informed on what’s ne