Customer Experience Manager

About Cority Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com. LOCATION: Remote (Canada) PRIMARY RESPONSIBILITIES: Engagement: Develop and implement strategies to enhance customer interactions, increase product usage, and drive customer loyalty. Infuse enthusiasm: You will ignite a sense of excitement with customers, encouraging adoption and expansion where possible. Proactive Outreach: Regularly engage with customers to understand their needs, gather feedback, and promote product enhancements. Administrator Relationships: Build strong, trusted relationships with key customer administrators of the Cority platform, serving as their go-to contact for adoption, best practices, and feedback. Customer Advocacy & Retention: Drive initiatives that enhanc