German-Speaking Collections Specialist (Remote - Bosnia and Herzegovina, Croatia)

We are CoreX, a staffing partner that connects talented individuals with international projects. We are currently recruiting for one of our clients—a company handling parking ticket collections in the DACH region—and are looking for a German-speaking Collections Specialist for the team. In this role, you will contact individuals regarding unpaid parking tickets via phone and written channels, helping to resolve these cases successfully. The work is structured and process-oriented, requiring both patience and self-assurance. If this aligns well with your working style, read on. Your Responsibilities: You will spend the majority of your day communicating with German-speaking customers regarding outstanding parking fees. This includes handling inbound and outbound calls, processing cases in the ticketing system, and ensuring all data is accurate and up to date. You will work according to clearly defined collection processes and strive toward daily targets within an international operations team. What We Are Looking For: C1 level German or higher. Experience in the collections/debt recovery field. Background in customer support or contact center environments. Confident, calm demeanor in demanding conversations. Enjoyment of structured, process-oriented work. Very strong organizational skills and the ability to remain calm and structured under pressure. Experience working with CRM systems. Nice-to-have (not mandatory): Experience with Salesforce CRM.