eDiscovery Hosting Analyst

Overview The Hosting Analyst will perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management. Responsibilities Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management. Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation. Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate. Conduct quality control evaluations of each process performed. Work effectively as part of a project team. Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors. Perform end-to-end document productions. Assist with the resolution of any software issues related to the supported applications. Provide support for escalated service requests, including problem identification and resolution. Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization. Ensure compliance with policies and procedures. Provide assistance and guidance to other team members. Qualifications BA/BS degree, 2 years’ experience in a litigation support environ