Operations Manager (m/w/d) Customer Care - 100% Remote

Job Title: Operations Manager (m/w/d) Customer Care - 100% Homeoffice. Job Description: Are you looking for a varied job with flexibility and responsibility? Then our 100% remote position as an Operations Manager (m/w/d) Customer Care is just right for you! In this role, you will lead a national and international team and work with your management team to continuously improve processes, make them more efficient, and take the customer experience to a new level. We offer the following framework conditions: Immediate start | Full-time | 100% remote in Hungary | Monday – Friday | 5-day week | Inbound | Hungarian, German, English – C1 | Permanent contract. Does this fit into your daily routine? Perfect! Then it's our turn—read on and let us convince you, just as we convince our employees day after day. Awards such as "Global Best Places to Work" are proof of this. Your Responsibilities: As an Operations Manager (m/w/d), you will: Take responsibility for smooth, efficient, and quality-oriented operations of all multi-channel activities; Analyze relevant KPIs, derive measures, and successfully implement them into operational processes; Be responsible for quality assurance and continuously develop existing processes; Assume cost center responsibility and plan resources from financial, personnel, and spatial perspectives; Closely coordinate with the client(s).