Customer Service

About the Role Our Customer Service Team is front and center with our customers. We count on our Customer Service Team to contribute to software updates as required laws change. The role also helps us test our software from a user perspective to make sure it meets the needs of the customer. Our Customer Service Team has a deep understanding of retirement plan administration and experience working directly with customers. About CalcAir At CalcAir, we’ve been helping employee benefit professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset. As a proud division of Constellation Software (csisoftware.com), we're backed by the innovation, stability, and expansive reach of a market-leading global software provider. Join a team where experience meets innovation, and where your skills can shape the future of how people work, plan, and retire. If you're ready to make an impact, grow your career, and have a little fun along the way, CalcAir might be the perfect fit. Learn more about CalcAir Employee Benefits Systems About the Team Our small team is focused on providing customers responsive support to any issues they face. We're always on the lookout for enhancements we can make to our products to improve the experience of our customers. Some of the Tasks Provide Support to Customers – Via phone and email tracking contacts in our ticketing system System