IT Tech Support Specialist

Colure Health builds technology that amplifies the impact of real clinicians. Our care platform blends intelligent automation with compassionate workflows, helping physicians stay connected to their patients and deliver better outcomes with less friction. We believe innovation should serve people, and we’re committed to creating tools that empower every provider to improve the health, experience, and quality of life of the communities they serve. POSITION SUMMARY The IT Technical Support Specialist keeps Colure Health ’s people productive and secure. This role is the first point of contact for technology issues across the executive team, US staff and the international care team in the Philippines, Ecuador and Colombia. It manages devices, accounts and everyday systems, and applies the security controls that protect patient data. As Colure adds clinics and staff, this role will help build repeatable onboarding, offboarding and support processes. KEY RESPONSIBILITIES End-User Support Provide Tier 1 and Tier 2 support by ticket, chat, phone and remote session for hardware, software, accounts, VoIP and connectivity. Troubleshoot issues affecting care coordinators and enrollment staff, including softphones, headsets, CRM and platform access, and home-network problems, often across time zones. Document resolutions and maintain the knowledge base and self-help guides. Accounts and Access Provision and deprovision user accounts, email, licenses and application access, in coordination